Frequently asked questions

Yes, we carefully source our products from vetted suppliers and conduct quality checks to ensure they meet our standards. We review supplier certifications and product testing reports where available to ensure reliability and safety for everyday use.

Orders are typically processed within 1–3 business days, with delivery taking around 5–12 business days depending on your location. You’ll receive a tracking number once your order has been dispatched.

If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery. We’ll review your claim and may request photos or additional information to assess the issue. Based on our evaluation, we’ll determine the appropriate resolution, which may include a replacement or refund, in line with our store policies.